Delivered with Care

From order confirmation to doorstep delivery, we want the process to feel clear, calm, and trustworthy. Here is how O'Chayna handles shipping timelines, delivery expectations, returns, and refunds.

Shipping Windows

Returns & Refunds

How a Return Works

Step 1

Submit a return request from your account page or contact us with your order number.

Step 2

We review the request and send return instructions if the item qualifies.

Step 3

Once the item is received and reviewed, your refund or exchange is processed.

Good to Know

Customs duties and import taxes for international orders are determined by the destination country and may be charged separately. Shipping fees are non-refundable unless the return or refund is due to an error on our side.